GUEST ACCOMMODATION - Diamonds
Our Diamond ratings for Guest Accommodation reflect visitor
expectations, with quality seen as more important to visitors
than facilities and services. As a result Guest Accommodation
is required to meet progressively higher standards of quality
and guest care as they move up the scale from one to five Diamonds.
At One Diamond Guest
Accommodation you will find:
Clean accommodation, providing acceptable comfort with functional
décor and offering, as a minimum, a full cooked or continental
breakfast. Other meals, where provided, will be freshly cooked.
You will have a comfortable bed, with clean bed linen and towels
and fresh soap. Adequate heating and hot water available at
reasonable times for baths or showers at no extra charge. An
acceptable overall level of quality and helpful service.
At Two Diamond Guest
Accommodation, you will
find (in addition to what is provided
at One Diamond)
A sound overall level of quality and customer care in all areas.
At Three Diamond Guest
Accommodation, you will find (in
addition to what is provided at Two Diamond)
A good overall level of quality. For example, good quality,
comfortable bedrooms; well maintained, practical décor;
a good choice of quality items available for breakfast; other
meals, where provided, will be freshly cooked from good quality
ingredients. A good degree of comfort provided for you, with
good levels of customer care.
At Four Diamond Guest
Accommodation, you will find (in
addition to what is provided at Three Diamond)
A very good overall level of quality in all areas and customer
care showing very good levels of attention to your needs.
At Five Diamond Guest
Accommodation, you will find (in
addition to what is provided at Four Diamond)
An excellent overall level of quality. For example, ample space
with a degree of luxury, an excellent quality bed, high quality
furniture, excellent interior design. Breakfast offering a wide
choice of high quality fresh ingredients; other meals, where
provided, featuring fresh, seasonal local ingredients. Excellent
levels of customer care, anticipating your needs . |